Guest Responsibilities | All guests staying in the accommodations reserved under the reservation agree to the policies set forth below. This includes the actions and/or behavior of unsupervised children. Violations of any of these policies shall be grounds for immediate eviction from the premises and forfeiture of payment.

Registered Guests | As a means of preserving exclusivity, use of the resort’s amenities, parking, or grounds is limited to registered guests of the resort. If you’d like to visit with friends or relatives not staying onsite, you must do so offsite, i.e. restaurant, public area, amusement park, etc. Non-registered guests will be asked to leave immediately.

Quiet Hours | Quiet hours are strictly enforced throughout the resort, including all common areas and inside your accommodation, and begin at 10:00 pm and run until 7:00 am daily.

During this time, excessive noise is not permitted. This includes but is not limited to, loud music or entertainment, shouting, running, propping open guest room doors, or any other activity that may be disruptive to other guests. Following a single warning, offending guests will be asked to vacate the premises.

Party Policy | Our primary responsibility is to provide a comfortable and relaxing experience for all our guests. Parties are strictly forbidden and any registered guests or their invitees found to be having or permitting a party will be subject to eviction. All room charges and other hotel fees and taxes will be forfeited in the event of removal.

Any guest room/suite/cabin occupancy above the limit per room/suite/cabin is considered a “party.” A party is defined as any of the following:

• Exceeding the maximum occupancy in a room/suite/cabin
• Noise or disturbance complaints from other guests
• Any underage drinking of alcoholic beverages
• Illegal drug use
• If the guest room requires excessive or unusual cleaning
• Damage to the room and or furnishings
• Throwing items out of the guest room windows/doors

Damages | All guests on property are responsible for their own behavior at all times. Any guest who causes damage to equipment, grounds, or buildings on the property will be responsible for repairs and loss of use. Repairs and replacements will be charged at actual repair/replacement value, plus 15%.

Smoking | All accommodations and common areas- pool deck, beach area, tiered beach terrace, playgrounds, sports courts, etc. are strictly smoke-free environments. This includes all forms of smoking, including cigarettes, cigars, vape pens, e-cigarettes, and marijuana. Smoking is permitted around the firepits. For more information on areas onsite where smoking is permissible, please contact the Front Desk.

Pets | There are no pets allowed on the property. Comfort and/ or emotional support animals are not service animals and are not recognized by the ADA.

Beach & Swimming Pool | Please take a moment to familiarize yourself with the New York State Bathing Facilities Policies:

• No lifeguard on duty.
• Children under 16 years of age must be accompanied to the bathing facility by a parent or guardian, (an adult who is responsible for the children and their behavior.)
• A minimum of two adults, 18 years of age or older, must be present whenever this swimming facility is in use, with at least one adult remaining on the pool deck.
• IN AN EMERGENCY, dial 911 and notify the facility operator and contact help as soon as possible. A free telephone is provided at this facility at the front office and the beach. Telephone numbers for the nearest emergency medical service are posted.
• Only use this facility during posted hours of operation.
• Do not drink alcohol and swim.
• No diving, horseplay or running on pool deck/ beach wharf allowed.

Firearms | Firearms are not permitted on site or in any accommodation for any reason, including storage.

Guests who fail to abide by this policy may be asked to leave the resort without a refund. A blanket exception to the restrictions described in this policy statement applies only to law enforcement officers and designated military personnel who are on duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm, and/or, where applicable, to conceal carry a firearm. Note: This is a felony in New York. Authorities will be notified.

Fishing | Although fishing is not allowed on the property, day passes may be purchased next-door at the Hearthstone Campground for $10/car. A NY State fishing license is required for anyone over the age of 16.

Cabin Cancellation Policy | Cabin cancellations up to 60 days prior to check-in date will be refunded the deposit in full. Cancellations made inside 60 days will be issued a resort credit.* Cancellations made inside 14 days will forfeit deposit and resort credit.

*Resort credit expires at the end of 2023 Season (October 8, 2023)

Hotel Room Cancellation Policy |

Hotel room cancellations up to 30 days prior to check-in date will be refunded the deposit in full. Cancellations made inside 30 days will be issued a resort credit.* Cancellations made inside 7 days will forfeit deposit and resort credit.

*Resort credit expires at the end of 2023 Season (October 8, 2023)

Maximum Occupancy | Occupancy includes total number of people- including adults, children, and infants. 

Check-In and Check-Out | Check-In is during the hours of 4:00 pm and 7:00 pm daily. Special check-in accommodations can be arranged if arriving after 7:00 pm. Check-out is promptly at 10:00 am.

Accessibility | The Stone Gate Resort is not handicap accessible. There are no walk-in/roll-in showers or ramps into the cabins. Read our entire accessibility statement.

Policy Violations | Any violations to these policies shall be grounds for immediate eviction from the premises and forfeiture of payment.

For any questions, please email us at [email protected] or call us at (518) 691-3110.

(updated June 25, 2023)